Conditions of Carriage

Tickets are issued subject to the terms and conditions set out below. The passenger, by purchasing the ticket, confirms that he/she accepts and understands the terms and conditions and that he/she is aware of all conditions of carriage of Nitol Transport and Logistics.

EXCLUSION OF LIABILITY

•All persons entering a Nitol Transport and Logistics vehicle and/or property owned by Nitol Transport and Logistics or under its control, do so entirely AT THEIR OWN RISK. 

•Nitol Transport and Logistics is not liable for any loss or damages (including consequential or special damages or loss of profits), loss of life, bodily injury or damage to or loss of property of whatsoever nature and howsoever caused, and whether or not caused by Nitol Transport and Logistics, its directors, its officers, servants, agents or any other person acting on behalf of or under the control of Nitol Transport and Logistics arising out of or connected in any way with the transportation or non-transportation by Nitol Transport and Logistics of any passenger or persons and/or their property. 

•ALL PASSENGERS SHOULD ENSURE THAT THEY ARE ADEQUATELY INSURED.

TICKET

•The ticket is proof of the agreement of transport between Nitol Transport and Logistics the purchaser of the ticket and the passenger. The accompanying terms and conditions are the entire agreement between the passenger and Nitol Transport and Logistics.

•A ticket is valid for the use only by the passenger to whom it is issued and for the route, date and time shown thereon. The passenger will be required to produce their unique ticket reference number and appropriate identification to check in.

•It is the PASSENGERS RESPONSIBILITY to ensure that the correct information is shown on the ticket. Any alteration to a ticket may render it invalid.

•Tickets are NOT transferable.

•Lost tickets are for the account of the passenger and are NOT refundable.

CANCELLATION POLICY 

•No refunds -Can re-schedule, subject to availability and price changes 24 hours before departureR100 admin fee applies

•Less than 24 hours before departure No refunds -Can re-schedule subject to availability and price changes R150 admin fee applies 

•On date of departure On date of departure Can reschedule subject to availability and price changes R200 admin fee 

•No refund, no re-scheduling less than 5 hours before departure.

•With any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for the account of the Passenger. No Refunds on date of departure or thereafter. 

•Nitol Transport and Logistics will not be bound by VERBAL QUOTATIONS. Quotes are valid ONLY at the time the quotation is provided, unless expressly indicated otherwise. 

TIME TABLES & SCHEDULES

•Passengers are requested to be at their terminal 2 HOURSbefore departure. Should you be late for the scheduled departure time, a new ticket will have to be purchased. 

•Booked seats which are not filled 5 MINUTES before departure will be offered to stand-by passengers on a first come first serve basis.

•Whilst Nitol Transport and Logistics will make all reasonable effort to keep to its scheduled timetables, Nitol Transport and Logistics DOES NOT guarantee any arrival or departure times, and it does NOT accept any liability for any loss or damage incurred byany passenger, or inconvenience experienced by any person, due to a delay or cancellation of any service for whatsoever reason. Nitol Transport and Logistics reserves the right to cancel any of its services for any reason WITHOUT prior notice. Nitol Transport and Logistics WILL NOT be liable for any loss or damage incurred by passengers as a result of such cancellation.

BREAKDOWNS, DELAYS AND CANCELLATION OF SERVICES.

•NO REFUNDS will be paid on breakdowns or delays. 

•In the event of a breakdown or delay Nitol Transport and Logistics WILL NOT be held liable for connecting services, scheduled meetings, free refreshments, accommodation or any form of transportation or compensation. 

•Services may be cancelled due to adverse operational conditions e.g.weather, strikes etc. 

•NO REFUNDS will be issued if a service is cancelled due to weather conditions beyond our control. 

•All passengers will be rebooked for an alternative date and time as per the passenger’s request. 

•Nitol Transport and Logistics reserves the right to shuttle passengers between stops.

SMOKING & ALCOHOL 

•Nitol Transport and Logistics RESERVES THE RIGHT to refuse to undertake the conveyance of any passengers found to be intoxicated or smoking on-board. 

•Any person found in breach of our terms and conditions regarding the consumption of alcohol or smoking will be DISEMBARKED immediately at the NEXT SAFE AREA.

PETS 

•With the exception of trained guide dogs, NO PETS will be allowed on the vehicle.  

PREGNANT WOMEN & SICK PASSENGERS

•No  unaccompanied  children  UNDER  the age  of  12  years  will  be transported.

•Children  aged  LESS  THAN  36  months will  be  transported  for  free,  PROVIDED  that  they  sit on  the  parent/guardian’s  lap,  children  from  36  months  and  above  will  pay  the  ADULT  FARE. Proof  of  child’s  age  is  required  at  time  of  purchasing  the  ticket  and  boarding  the  bus.  In  the event  where  there is  MORE  THAN ONE  child  under  36  months  only  one  child  will  be  entitled to  travel  on  the  Parent  /  Guardian’s  lap  without  paying.

•Nitol  Transport  and  Logistics  reserves  the  right  to  refuse  to  transport  sick  passengers  as well  as  ladies  in 

advanced  stages of  pregnancy  (7  months  and  over).Access  to  travel  will  be at  the  SOLE  DISCRETION  of  the  Boarding  Master/Supervisor.

•Unfortunately  our  vehicles  are  not  wheelchair  friendly.

LUGGAGE

•2  x  pieces  baggage  not  exceeding baggage  may  be  charged  for.

•20 kg  in  total  will  be  permitted  pe r  ticket  holder.  Excess On  selected  services  Nitol  Transport  and  Logistics  may  accept  the  transporting  of  boxes; china  bags  and  any  commercial  goods  classified  as  excess  baggage  and  Nitol  Transport  and Logistics  reserves  the right  to  charge  according  to  size  and  weight.

•Unaccompanied  luggage will  be accepted  for  transportationand should  be collected  within  7  days

•Nitol Transport  and  Logistics  will  not  be  held  responsible  for  any  lost  or  damaged  baggage or  any  loss  of  personal  items  or  valuables.

•It  is the passenger’s responsibility  to  ensure  that  his/her  bags are  tagged.

•You  must  not  include  fragile,  valuable  or  perishablesitems  in  your  Checked  Baggage.  These include  artwork,  money,  debit/credit  cards,  jewelry,  computers/laptops,  personal  electronic devices,  cellular  telephones,  photographic  equipment,  medical  equipment,  audio  and  video equipment  including,  but  notlimited  to,  televisions,  radios,  IPODs,  GPS  equipment,  stereo equipment,  VCR  players,  specialized  equipment,  crockery,  valuable  business  documents, passports  and  other  identification  documents  and  house  and  car  keys,  as  well  as  flammable liquid  transported  in  any  container.

•There  will  be  a  charge  of R15 per  Kg  payable  for  all  items/  weight  over  the  permitted baggage  allowance.  Nitol  Transport  and  Logistics  will  not  refund  tickets  should  the  excess baggage  not  be  able  to  be  accommodated  on  board.

INSURANCE

•Nitol  Transport  and  Logistics  does  not  offer  general  insurance  cover  for  its  passengers,  their property  or 

luggage.  It is  the  responsibility  of  the  passenger  to  ensure  that  he/she  is adequately  insured.

GENERAL

•Nitol Transport and  Logistics DOES  NOT  provide  specific  seating  or  guarantee  sitting together  in  a  case  of  more  than  one  passenger.  Right of admission reserved.

•Nitol Transport  and  Logistics  reserves  the  right  to  revise  seat  allocations  WITHOUT  PRIOR notice  and  to  operate  substitute vehicles  of  a  different  standard  from  those  advertised should  operational  requirements  or  circumstances  so  dictate.

•Fares are subject to change  WITHOUT  prior  notice  from  Nitol  Transport  and  Logistics. Should you have a complaint in  respect  of  Nitol  Transport  and  Logistics,  you  should  inform Nitol  Transport  and  Logistics  as  soon  as  possible  after  the  incident.  Nitol Transport  and Logistics  will  not  consider  any  complaints  raised  more  than  7  days  AFTER  the  incident.  Any complaints should be  emailed  to complaints@nitolclassics.co.za

Nitol Transport and  Logistics  broadcasts  family  friendly  video and  audio  material  on  all coaches.  Nitol Transport  and  Logistics  does  not  promise  the  availability  of  on-boardmaterial.

The  terms  and  conditions  set  out  herein  shall  be  severable  of  each  other  and  the  invalidity of  any  part  of  these  terms  and  conditions  shall  not  affect  the  validity  of  any  other  part.

ALL FARES,  SCHEDULES  AND  T  &  C’s  ARE  SUBJECT  TO  CHANGE  WITHOUT  PRIOR  NOTICE. FOR  ANY  QUERIES  CONTACT  OUR  24  HOUR  CALL  CENTRE  ON  …0219452233 ……………….